Westin Mission Hills Review

[taken from my Yelp posting]

My partner and I stayed here on a time share packet where the tour was not required. We paid $150 for a three night stay. We expected a hard sell upon arrival and we were not disappointed. We were directed to the concierge and he was very friendly. He wanted to sign us up for a "90 minute presentation" of the timeshares and offered $125 gift certificate. We repeatedly said no. The friendliness quickly evaporated.

The Westin bills itself as a first rate resort and "...for those who appreciate a higher standard." Westin Mission Hills fails in this regard.

The grounds at a glance are gorgeous and the place is huge. Unfortunately the service is substandard and is nowhere near a first-rate hotel. On a half dozen occasions I tried reaching the front desk. Half the time I couldn't get through to them. One night we ordered room service and waited over an hour. We finally got a call asking if our order had been delivered. No, it had not.

This hotel offers mini-refrigerators to guests upon request. I called down and asked for one. None were available but I was told that I would be put on a waiting list and should have one later that afternoon. The next day I called and was told that my name wasn't on a waiting list!

The place is vaguely dirty. The golf pro shop had an unattended coffee pot in the entrance with a sign charging $2 for coffee (should be complimentary!). Someone emptied a coffee cup in the water fountain and it was backed up with coffee in the basin. The young woman at the counter was more interested in her conversation with a friend.

A walk around the lobby and pool area had trays of food and glasses which should have been promptly removed. Our hallway had windblown newspapers which were not picked up all day.

To top it off, the room had cheap plastic Dixie cups instead of real glasses. Not acceptable for a first class hotel.

The management of Westin Mission Hills should spend a night or two at the Ritz Carlton and see how to do it right. Hopefully they may learn something.

We left a day early and forfeited a night's stay.